Where Passion, Care and a Mission Become Art

Frequently asked questions
Do you take custom orders?

Yes, we certainly do! MoonRose Paper Co is our shop where Products created by our team at Dee's Design Den Live and thrive. We are a Design & Print Shop located in NYC, where we do small batch printing for big ideas. Click HERE to see our full printing and services guide. Fill out the inquiry form below to get started I'm excited to hear from you!
What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We do accept returns and cancellations under these terms:

Please Contact Us within 3 days of delivery for a return

Request a cancellation within 1 hour of purchase

Please check your information thoroughly before placing your order.

We do not accept exchanges, but please contact me if you have any problems with your order.

Refunds will only be accepted for Damaged or Defective items. Returns will not be accepted for

Custom or Personalized orders

Items on Sale

CONDITIONS

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase. These items include

Personalized or Customized Items
Items Marked for Sale or Clearence
Items Marked as Oops Bags

Where are your products manufactured?

We are black woman owned, AND operated Our products are manufactured both locally and globally. We handmake and create 80% of our stock in house currently and carefully select our manufacturing partners for the rest to ensure our products are high quality and a fair value.
When will I get my order?

We are a made to order handmade shop ran by a small team. We are always working quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Apparel Items will take 2-7 business days to fulfill 

Non-Apparel Items will take 2-5 business days. 

A large percentage of orders are shipped within 5 business days. 

Products will ship after they have been fulfilled

Our orders are shipping using US flat rate mail, with the expected delivery time of 2-4 days. 

 
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can we find your products in store?

Yes! We are honored to be stocked with some local small businesses in NYC

VIbeyard NYC Bronx, NYC
House of Pslams23, Syracuse NY
Dream Jewlery Maine,

Copyright & Disclaimers

All artwork purchased from MoonRosePaperco is for personal use only.
By purchasing any products with our designs you agree and are bound by the copyright agreement.


Colors may vary from your Monitor 

Custom Work Inquiry